One of our main services are based on providing services to help your customers get the help they need during their visit on your website.

This helps you focus on your business while we focus on customer queries.

Plans you can choose from:

You can choose from multiple plans.

Depending on your budget we’ll provide different plan options.

Our bare plans include; 

• 24x7 Live Chat (Managed by us)
• Hire Individual Agents (You manage and get in contact with them, we’ll help if included in your plan)
• Set plan online agents (this will allow your live chat to be online on a set amount of hours)

To get a price you’ll need to get started and get in contact with our onboarding team. You can do so by reading this article: https://support.fabical.com/hc/en-gb/articles/4601122866975-Creating-an-account-getting-started

Managing Live Chat Providers:

Although your default live chat providers are the Fabical live chat, you can choose from our list of live chat providers you can choose from. Bare in mind that it may cost a little more per month.

You can learn more here: https://support.fabical.com/hc/en-gb/articles/4601367947935-What-live-chat-providers-can-you-choose-from

How do agents learn about your business and learn how to manage your clients perfectly:

We usually request you to upload FAQs to the submission form. 
We’ve got a whole section dedicated to FAQs. You can find it here: https://support.fabical.com/hc/en-gb/sections/4601105684383-Adding-Editing-FAQs