—The below will only apply to you if your new to our service—

This will most likely mean that we're investigating your platform and your FAQs. This is a standard procedure to make sure we're not providing fraud or scam support to websites.

You usually have to wait up to 10 hours before it clears.

One thing to note:

We'll still be closely monitoring all chats answered by our agents throughout your use of our service. This is to try to combat fraud support through live chat.

What to do if it has been more than 2 working days?

We'd recommend contacting us via the messenger on the right corner (or the one you're already on) and our 24x7 support team will help you.

We usually reply to the messenger within a few hours.